Bridal & Prom HQ ::: Exclusive Retailer of Mon Cheri * Morilee * David Tutera * La Femme * Jasz Couture * Ellie Wilde

FAQ Page

Frequently Asked Questions

Tell me more about All Dressed Up

Mark and Cheron Douglas are very proudly serving Chattanooga, TN and surrounding areas. Please read our success story HERE;)

Authorized Retailer?

We are an authorized retailer for every brand we carry. HERE is our Mon Cheri Bridals retailer page listing. HERE is our normal Mori Lee retailer page listing.  HERE is our Edward Berger for Mon Cheri retailer page listing.  HERE is our Ellie Wilde retailer page listing. Here is our La Femme retailer page listing. HERE is our Dave and Johnny retailer page listing. HERE is our Jasz Couture retailer page listing. HERE is our Zoey Grey Prom retailer page listing. HERE is our Jim's Formal Wear / David Tutera Tux retailer page listing. HERE is our Your Party Shoes retailer page listing.

Are Your Listed Products in Stock?

Most products are in stock and ready to ship within 3-10 business days. However, all products are subject to stock availability. Please call the 1-888 number at the top of this page. 

1-888 Number Hours of Operation?

You can place an order by phone or call for updates any time we're available. Thank you for your patience, our online department maintains a high call volume. Here is our schedule: Monday through Friday 12 Noon EST to 6 PM. To speak with our knowledgeable and friendly customer service reps call the 1-888 number at the top of this page.

Emergency Help, I Need A Dress / Product!

Please call our 1-888 hotline for your options. We may be able to get you exactly what you need in the right amount of time.

My Event Date?

We need to know your event date so that we can best serve your needs. Please factor-in the potential for product alterations. 

Product Delivery / Needed Alterations?

If necessary please remember to add time in-between the delivery of your product and the date of your event for alterations.

I Need Advise.

Sure thing;) Just call our 1-888 number for ideas and suggestions. Please call from a desktop so we can scan our website and options together. 


Delivery

Delivery Places?

We currently ship within the United States.

Delivery Charges?

All normal-speed deliveries (provided by a reliable national courier) do not incur a shipping fee. Faster delivery costs more, For details call the 1-888 number at the top of this page. 

Standard Shipping - Cost and Time?

After the product has made it through production it is shipped through a reliable national shipping provider. Our Standard shipping is Free and may take 5-7 business days. 

Faster Shipping - Cost and Time?

Our national shipping providers offer faster shipping. This service is available in "Fast 3-5 business days" and "Faster 1-3 business days." Please call for details and payment arrangements. Our 1-888 number is at the top of this page.

Delivery Times for In-Stock Dresses?

In-stock items can be delivered within 7 to 14 days of the day of your purchase. We give our best effort to get your order to you as quickly as possible. 

Delivery Times for Not-In-Stock Dresses?

These times vary, please call for details. Some products can be delivered in 7-8 weeks. Certain emergency orders can be shipped within 10 working days. Please call the 1-888 number at the top of this page. 

Delivery Signature Requirement?

For your protection all orders require a signature. You can request a signature waiver via the email address you used to place your order. Or you can request it during your online order in the the notes section. You can also request it during your over-the-phone order. Please call the 1-888 number at the top of this page. 

Change of Address for Delivery?

For your protection all change of address for delivery require a request from the email address you used to place your order.

Rush Production Vs Rush Delivery? 

Two things are at play here: 1) Rush Productions (producing your made-to-order products before other orders) costs more. 2) Rush Deliveries (sending the products to your address via a reliable nation shipping provider) costs more. For details call the 1-888 number at the top of this page. 


Special Orders

Special Orders?

A Special Order is any product ordered that was not in stock at the time of purchase. These orders may take between 4-14 weeks. Your "Special Order" dress is not made to your exact measurement specifications but rather each manufacturer's sizing chart; Please refer to the "Size Guide" hyperlink listed in bold on each product page. You may need alterations. Please get professionally measured before making a sizing decision. Special order should call the 1-888 number at the top of this page. 

Bridesmaids Dresses?

These are made to order, considered a Special Order, and take 12-14 weeks, 7-10 weeks from some manufacturers. Please call so we can explore your options. Our 1-888 number is at the top of this page. 


Measurements

How do I take the measurements?

See our Measurement Guide HEREPlease get professionally measured before making a sizing decision. 

Exact Measurement Fitted Clothing?

Your "Special Order" dress is not made to your exact measurement specifications but rather each manufacturer's sizing chart; Please refer to the "Size Guide" hyperlink listed in bold on each product page. You may need alterations. Please get professionally measured before making a sizing decision. 

My Professionally Taken Measurements are Different from the Size Guide, What Should I Do?

You should order the size of the largest measurement with an understanding the product may have to be professionally altered at the smaller measurement points. 


Color

Colors, Disclaimer...

Colors definitely vary from one computer screen to the next, from one company to the next and from one fabric to the next.

Sometimes the item's photograph color isn't remotely the same as what we have seen in-person, here on the show room floor.

For example an Ivory color in Satin may not be the same Ivory color in Lace.

Additionally, we only use one color identifying program; so, for example, the color choice 'Green' will have one tone and html preset throughout this website. However, one clothing company's 'Green' may be completely different than another company's 'Green.' 


Alterations

Do You Offer Pre-Purchase or Post-Purchase Alterations? 

We do not.

Product Delivery / Needed Alterations?

If necessary please remember to add time in-between the delivery of your product and the date of your event for alterations.


Returns

Returns?

All sales are final.


Online Purchasing Details

Fastest Way to Order?

Ordering online is the fastest way to order. 

Order Processing Time?

Your order will be processed within 24 hours. 

Method of Payment?

We take PayPal Express Checkout, Amazon Payments, Visa, MasterCard, American Express, Discover, Diners Club International, and JCB International.

Do you charge Sales Tax?

We are located in Hixson, Tennessee, and Hamilton County. All sales made to TN customers incur applicable TN sales taxes. This includes a 7% State of TN sales tax and a 2.25% Hamilton County sales tax totaling 9.25%. 

Did my order go through correctly / What Happens Next?

Once you've clicked "Complete Order" you should see a screen including a pink check mark, your order number, a "Thank You" with a note stating, "Your order is confirmed. An actual map of your shipping address city and state should appear. Additionally, that page will tell of a confirmation email that was sent while listing your inputted email address, Customer information, Shipping method, Billing address, and Payment method. An order summary is also available on this screen. 

Order Updates?

We do our very best to update our "Special Orders" customers on early and on-schedule deliveries. 

Checking My Order Status?

You can check your order's status by logging into your account, navigating to Account Details, finding Order History, and clicking on the order number to expand the page and view the information. Remember, certain Gowns, Bridesmaid and Flower Girl dresses are made to order and will have no updated status until the order is closer to it's projected expected delivery date already provided.


Order Corrections

Changing Size and Color?

This is a possibility. However, if the product has already been sent to you or us, or has gone into production, we won't be able to make the change. Our 1-888 number is at the top of this page.


Counterfeit Dresses

I found the same style at a much lower cost, what's the deal?

Please BEWARE of the online counterfeit. They illegally display the manufacturer's photos and attempt to create the dress based solely on the photo. HERE is more detailed counterfeit information.


Miscellaneous

Buy or Sell Used Dresses?

We do not Buy or Sell Used Dresses.

Lay-A-Way?

We do not offer online Lay-A-Way.

Can I receive a fabric color swatch prior to placing my order?

Yes, if the manufacturer can provide it to us. 

Policy Changes?

Our polices are subject to change without notice.

Where Are You Located?

We are proudly serving Chattanooga, TN and the surrounding area. HERE is our Contact information;)

Size Guide

MOST Professional Boutiques will size you at no cost; simply call and set an appointment. Of your 3 measurements: ALWAYS go with the dress size aligning w/ your higher dress measurement.

For example: If a size 10 calls for a 37 Bust, 29 Waist & 40 Hip 

David Tutera - Wedding Gown Sizes

Size Bust Waist  Hips
0 32 23.5 35
2 33 24.5 36
4 34 25.5 37
6 36 26.5 38
8* 36 27.5 39
10 37 28.5 40
12 38 29.5 41
14 39.5 31 42.5
16 41 32.5 44
18 43 34.5 46
20 45 36.5 48

 

David Tutera - Women's Wedding Gown Sizes 

Size Bust Waist  Hips
18W 45 38 49
20W 47 40 51
22W 49 42.5 53.5
24W 51 45 56
26W 53 47.5 58.5

 

Sophia Tolli - Wedding Gown Sizes

Size Bust Waist  Hips
0 31.5 23.5 34
2 32.5 24.5 35
4 33.5 25.5 36
6 34.5 26.5 37
8 36 28 38.5
10 37.5 29.5 40
12 39 31 41.5
14 41 33 43.5
16 43 35 45.5
18 45 37 47.5
20 48 40 50.5
22 51 43 53.5
24 54 46 56.5
26 57 49 59.5
28 60 52 62.5

 

Mori Lee - "Designer Gallery" Bridal Gowns and Bridesmaids Dress Sizes

     *see below for Julietta Bridal Gowns 

     *See "New" size chart below for the following Bridal Gown and Bridesmaid style numbers:

Size Bust Waist  Hips
2 32 23.5 35.5
4 33 24.5 36.5
6 34 25.5 37.5
8 35 26.5 38.5
10 36.5 28 40
12 38 29.5 41.5
14 39.5 31 43
16 41 32.5 44.5
18 42.5 34 46
20 44.5 36 48
22 46.5 38 50
24 49.5 41 53
26 53 44.5 56.5
28 57 48.5 60.5

 

Mori Lee - "New" Bridal Gown and Bridesmaids Dress Sizes

     *"New" refers to the following Bridal Gown and Bridesmaid styles numbers

Size Bust Waist  Hips
0 32 23.5 35.5
2 33 24.5 36.5
4 34 25.5 37.5
6 35 26.5 38.5
8 36.5 28 40
10 38 28.5 41.5
12 39.5 31 43
14 41 32.5 44.5
16 42.5 34 46
18 44.5 36 48
20 46.5 38 50
22 49.5 41 53
24 53 44.5 56.5
26 57 48.5 60.5
28 61 52.5 64.5

 

Mori Lee, Julietta - Wedding Gown Sizes

Size Bust Waist  Hips
16W 43 35 46
18W 45 37 48
20W 47 39 50
22W 49 41.5 52.5
24W 51 44 55
26W 53 46.5 57.5
28W 55 49 60
30W 57 51.5 62.5
32W 59 54 65

 

Joan Calabrese - Flower Girl

Size Bust Waist
2 22 21
3 23 21.5
4 24 22
5 25 22.5
6 26 23
6X 27 23.5
7 28.25 24.25
8 29.5 25.25
10 30.75 26.5
12 32 27.75
14 33.25 29
16 34.5 30.25

 

Joan Calabrese - Half Size, Flower Girl

Size Bust Waist
8.5 33 29
10.5 36 32
12.5 38 34
14.5 39 36

 

Joan Calabrese - Baby Size, Flower Girl

     *m=months

Size Bust Waist
6m 20.75 20
12m 21.25 20.5
18m 22.25 21.5
24m 23.25 22.5

 

Little Black Tux, by David Tutera - Jacket & Pant Sizes

Size Bust Waist  Hips
0 31 24 33
2 32 25 34
4 33 26 35
6 35 28 37
8 37 30 39
10 39 32 41
12 41 34 43
14 43 36 45
16 46 39 48
18 49 42 51
20 52 45 54

 

Cameron Blake - Special Occasions

     *W=Women's P=Petite WP=Women's Petite

Size Bust Waist  Hips
4 34 27 37
6 35 28 38
8 36 29 39
10 37.5 30.5 40.5
12 39 32 42
14 41 34 44
16 43.5 36.5 46.5
18 48 38.5 48.5
20 48 41 51
16W 45.5 39 48.5
18W 48 41.5 48.5
20W 50.5 44 53.5
22W 53.5 47 56.5
24W 56.5 50 59.5
26W 59.5 53 62.5
4P 34 27 37
6P 35 28 38
8P 36 29 39
10P 37.5 30.5 40.5
12P 39 32 42
14P 41 34 44
16WP 45.5 39 48.5
18WP 48 41.5 51
20WP 50.5 44 53.5
22WP 53.5 47 56.5
24WP 56.5 50 59.5
26WP 59.5 53 62.5

 

La Femme - Prom

Size Bust Waist  Hips
00 32 24 35
0 33 25 36
2 34 26 37
4 35 27 38
6 36 28 39
8 37 29 40
10 38 30 41
12 40 32 43
14 42 34 45
16 44 36 47
18 46 38 49
20 48 40 51
22 50 42 53
24 52 44 55

 

Jasz Couture - Prom

Size Bust Waist  Hips
00 32 24 35
0 33 25 36
2 34 26 37
4 35 27 38
6 36 28 39
8 37 29 40
10 38 30 41
12 40 32 43
14 42 34 45
16 44 36 47
18 46 38 49
20 48 40 51
22 50 42 53
24 52 44 55

 

Ellie Wilde - Prom

Size Bust Waist  Hips
00 31 23.5 34.5
0 32 24.5 35.5
2 33 25.5 36.5
4 34 26.5 37.5
6 35 27.5 38.5
8 36 28.5 39.5
10 37 29.5 40.5
12 38.5 31 42
14 40 32.5 43.5
16 42 34.5 45.5
18 44 36.5 47.5
20 46 39 49.5
22 48.5 41.5 52
24 51 44 54.5

 

Dave & Johnny - Prom

Size Bust Waist  Hips
0 32 26 36
1/2 33 27 37
3/4 34 28 38
5/6 35 29 39
7/8 36 30 40
9/10 37 31 41
11/12 38.5 32.5 42.5
13/14 40 34 44
15/16 41.5 35.5 45.5
17/18 43.5 37.5 47.5

 

Dave & Johnny - Women's Prom

Size Bust Waist  Hips
14W 43 36 46
16W 45 38 48
18W 47 40 50
20W 49 42 52
22W 51 44 54
24W 53 46 56

 

Zoey Grey - Prom

     *For styles 30614, 30693 & 30701 see size chart below.

Size Bust Waist  Hips
0 32 24 36
2 33 25 37
4 34 26 38
6 35 27 39
8 36.5 28.5 40
10 38 30 42
12 39.5 31.5 43.5
14 41.5 33.5 45.5
16 43.5 35.5 47.5
18 45.5 37.5 49.5
20 47.5 39.5 51.5
22 49.5 41.5 53.5
24 51.5 43.5 55.5
26 53.5 45.5 57.5
28 55.5 47.5 59.5
30 57.5 49.5 61.5

 

Zoey Grey - Prom - for styles 30614, 30693 & 30701

Size Bust Waist  Hips
0 32 23.5 35
2 33 24.5 36
4 34 25.5 37
6 35 26.5 38
8 36 27.5 39
10 37 28.5 40
12 38 29.5 41
14 39.5 31 42.5
16 41 32.5 44
18 43 35 46
20 45 37.5 48